Privacy Policy

1. Introduction and scope

This Privacy Policy explains how Sentez Inc. ("Sentez," "Pety," "we," "our," or "us") collects, uses, stores, and shares information when you use the Pety mobile application, website, and related support services.

Pety is an AI-powered pet identifier and health companion. The service is designed to identify pet breeds, check food safety, and help owners track vaccines, medications, weight, and vet visits for their pets.

By using the service, you acknowledge that your information may be processed as described in this Privacy Policy.

2. Information we collect

We collect information you provide directly, information generated through your use of the app, and certain technical data from your device.

• Photos of pets and food you upload for breed identification or food safety analysis.
• Pet profile data you create: name, species, breed, birthday, weight, vaccines, medications, vet visits, and feeding notes.
• AI-generated outputs such as breed identification results, mix probabilities, care guides, food safety verdicts, and reminders.
• Support information you send us, such as your email address and the contents of your messages.
• Device and technical data such as device model, operating system, app version, crash logs, diagnostics, IP address, region, and language settings.
• Usage data such as feature interactions, session timing, subscription state, and aggregate engagement metrics.

3. How we use your information

We use collected information to operate, improve, protect, and support Pety.

• To analyze pet and food photos and return breed identification or food safety results.
• To maintain pet profiles, vaccine schedules, medication logs, weight history, and reminders.
• To send local and push notifications for upcoming vaccines, medications, and vet visits.
• To troubleshoot bugs, monitor reliability, and prevent abuse or misuse.
• To manage subscriptions, trials, and App Store-related service access.
• To respond to support, deletion, privacy, or billing inquiries.
• To improve our AI systems and product UX using only aggregated or de-identified data — never your pet photos.

4. AI processing and photo handling

4.1 What we collect. When you use the breed identifier or food safety checker, we collect a single still photograph captured in-app via the device camera or selected from the photo library. We do not collect biometric templates, depth maps, or video.

4.2 How we use the photograph. The photograph is used solely to generate the breed identification or food safety result displayed back to you in the app. It is not used for advertising, profiling, or training any AI model.

4.3 Third parties and storage. The photograph is transmitted over HTTPS to our backend on Google Cloud / Firebase, encrypted at rest and in transit. From our backend, the image is forwarded to our AI processing partner OpenAI L.L.C. (vision endpoint) solely to obtain the analysis result. Per OpenAI's API data-usage policy, content submitted via the API is not used to train OpenAI models, and is retained at OpenAI for up to 30 days for abuse monitoring before being deleted. We do not share pet photos with advertisers, data brokers, or analytics providers.

4.4 Retention. The photograph and analysis record are retained on our backend until you delete the analysis from in-app history, or for a maximum of 30 days, after which a scheduled cleanup job permanently deletes the image and the corresponding record. On-device copies are retained until you clear app data or uninstall the app.

4.5 Your control. You can revoke camera and photo library permissions at any time in iOS Settings, and you can permanently delete any individual analysis or pet profile from inside the app.

You should only upload photos you have the right to use. Pety's outputs are informational and are not veterinary, medical, or professional advice.

5. Sharing of information

We do not sell your personal information for money. We may share information only when reasonably necessary to run the service, comply with law, or protect our rights.

• Service providers that support hosting, analytics, diagnostics, customer support, and app infrastructure.
• Payment and platform providers such as Apple, to the extent needed to manage subscriptions and transactions.
• Legal or regulatory authorities when required by law, legal process, or valid governmental request.
• A buyer, investor, or successor entity if we are involved in a merger, acquisition, financing, reorganization, or asset sale.

6. Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including service delivery, legal compliance, dispute resolution, and security enforcement.

Pet profiles, vaccine logs, and reminders are retained for as long as your account is active. You can delete individual records or your full account at any time.

7. Your privacy rights

Depending on where you live, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information, and to request a copy of data associated with you.

To make a request, contact us using the details below.

8. Children's privacy

Pety is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us and we will review and delete it as appropriate.

9. International transfers and security

Your information may be processed in countries other than your own. We take commercially reasonable steps to protect data using administrative, technical, and organizational safeguards appropriate to the nature of the information.

No system is completely secure, and we cannot guarantee absolute security of data transmitted to or stored through the service.

10. Changes and contact

We may update this Privacy Policy from time to time. When we do, we will revise the effective date and publish the updated version through the website or app.

For privacy questions, deletion requests, or data-related concerns, contact us at hey@sentez.co.